Help when the shield or schedule does not behave as expected.

Before emailing support

Include what you were doing, what you expected, and what happened instead. If safe to share, attach a screenshot. Twilock’s in app support email can include non sensitive diagnostics that help identify the app version and schedule state.

The shield is not appearing

• Confirm the selected window is currently active.
• Confirm the affected app is still selected.
• Check Screen Time access in iPhone Settings.
• Open Twilock once after an iOS update or device restart.

I need access during Strict Mode

Use the recovery path shown inside Twilock. Support cannot remotely bypass an active iPhone Screen Time shield.

Privacy questions

Read the Twilock Privacy Policy. Questions about privacy or your data can also be sent to hussaint786@icloud.com, the address in the published policy.

Billing and refunds

Apple processes Twilock purchases. Use Apple’s Report a Problem service for refund requests.